We sincerely hope you're happy with your purchase. However, if you encounter any issues or if your product arrives damaged, please contact us at aanganu.collectives@gmail.com within 24 hours of receiving the product. Your satisfaction is our priority, and we'll do our best to address and resolve the matter.

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To facilitate the resolution process, kindly provide a video of the unboxing as proof of damage. Failure to do so may result in the denial of your request. Considering the unique nature of our products, we retain the sole discretion to determine the appropriate resolution. Each return or exchange request is handled on an individual basis.

 

Buyers are responsible for return postage costs unless otherwise specified. Please ensure that the item is returned in its original condition to avoid any loss in value at the buyer's end.

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It's important to note that minor variations in color, size, and foliage are inherent to our products, making each piece unique. These differences are not considered defects.

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Refunds or replacements do not apply to custom-made products.

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A friendly reminder: If you have any uncertainties about the size of a plant or pot, please use a ruler or measuring tape to compare it with an existing plant or pot before placing your order. This ensures that it meets your expectations regarding size. Your satisfaction is crucial to us, and we appreciate your understanding.